Top Quality After Sales Service & Support
We pride ourselves on the quality and reliability of machines offered in our range, but every now and again it's a fact of life that equipment will fail unless it is regularly serviced. Kalex want to prevent a situation where you have a machine that's standing still and putting you at risk of not completing that job you promised your own customer. We therefore automatically offer a 12 months service warranty on all equipment (which can be extended to five year cover if desired), and a variety of service contracts to suit your needs after the warranty expires.
We offer after sales service that is unprecedented in our industry, and have sufficient engineers and service maintenance centers approved by the Ministry of Industries. All our engineers are fully trained on Kalex supplied equipment, to ensure we fulfill our promise to you.
Our computer systems allow us to track our customers' service history better than ever, and facilitate our ability to satisfy their calls. In fact our engineers can solve 85% of cases on their first visit.
A full spare parts & consumables inventory is held for dispatch by the next day.
We use only Genuine Consumables & Parts
To ensure the best possible use of our supplied equipment in terms of cost, quality, service life, optimum performance and productivity, we recommend that you always use genuine consumables and parts to experience the highest degree of satisfaction, an unmatched level of value, and output that is consistently superb.
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